Customer Service

DELIVERY 

Items are dispatched domestically and internationally with Colissimo and arrive within 7 business days.

Shipping is calculated based on set Domestic and/or International Rates.

Orders are dispatched within 48 hours. After your order is placed, you will receive an order confirmation as well as a tracking number for your package via the email which you provided upon order. A signature is required upon delivery to ensure safe arrival.

Domestic deliveries (within France) arrive within 48 hours of being dispatched.
International deliveries arrive within 7 days of being dispatched.

DUTIES AND TAXES

Orders which are placed and delivered outside of the European Union can be subject to duties and taxes based on your location; these fees are not included in our prices nor in our shipping costs. The responsibility to cover applicable duties and taxes rests with the client.


EXCHANGES AND RETURNS

You have 14 days after receiving your item to request an exchange or return. To be eligible for an exchange or return, your item must be in the same condition that you received it, unworn, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

We will send you a prepaid shipping label to paste onto your package. The cost of return shipping will be deducted from the applicable reimbursement. Any item that is returned worn or damaged will not be eligible for an exchange or return and will be returned back to the client.

Please contact us at shopnaderparis@gmail.com, for any questions regarding an exchange or a return.